Anna's Salon Policies

Late Policy

I work hard to run on time... I know my clients often depend on it so they can better manage their busy schedules.  I also know emergencies, traffic, etc occur.  If you are running late, please let me know, if possible.  This can often allow me to prepare and make up for lost time.  However, if you are more than 10 minutes late, depending on my schedule, you may be asked to reschedule or your appointment type may have to be altered.  If this happens, the cost of the original appointment will still be charged.  I do everything I can to maintain what you originally scheduled for. 

Cancellation Policy

When you schedule an appointment with me, I assume you will be able to keep it.  I turn other clients away and I work the rest of my day around each appointment I have scheduled.  If you have to cancel, please give me at least 24 hours notice.  Otherwise, with less than 24 hours notice, 50% of your appointment fee will be charged.  For a no-show appointment, 100% of the service fee will be charged. 

 

(You should be getting text and email reminders.  If you are not, you need to notify me immediately so I can fix the issue and eliminate the risk of forgetting an appointment).

Kids

I love kids.  However, the majority of our clients like to enjoy peaceful time during their salon visit.  I strongly suggest you leave your kiddos at home when coming for your appointment.  If you absolutely must bring them, make sure to pack activities and snacks.  They will be required to stay in our waiting area - our salon is full of chemicals, hot tools, and sharp objects.  It is absolutely NOT acceptable for children to roam free and I won't allow it due to the potential risk for injury.  Children under the age of 5 cannot be left unattended anywhere in the salon.  I hope you understand - I want you to enjoy YOUR visit as well and mamas and daddies need a break every once in awhile, too!

Refunds, Exchanges, and Repairs

I try very hard to make sure every hair outcome is what the client wants.  In fact, my thorough consultations and listening abilities are a reason many clients keep coming back!  But not every situation is perfect and sometimes hair is unpredictable.  If we discussed the plan and outcome and you are not satisfied in the end, please let me know.  I will do everything in my power to make it right.  I will only resort to a refund, though, after exhausting every effort to fix your hair (also adhering to my strict desire to maintain the health of your hair). 

P.S.  Your complete honesty about your hair history is critical for me to give you your desired outcome.  If I find that information wasn't divulged which ultimately caused an undesired result, I will be unable to fix the issue.  So, don't hold back with what's on your hair - I won't judge! 

Product exchanges and refunds can be done within 6 weeks of purchasing the product and as long as at least half the product remains in the container.

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© 2015 Anna Kate & Co. Salon